CX Solutions Program Manager

Learn, Lead & Grow at Foundever®
We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Foundever® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.
With 160,000 people around the globe - working from home or one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
Job Summary
As a Program Manager you will build, evangelize, and deliver demand generation and lead development programs for all of Foundever's CX Solutions. In this role, you will be responsible for driving awareness and visibility for all CX Solutions in your market(s). You will work closely with sales, product marketing, digital marketing, strategy and local marketing teams to execute impactful campaigns.
You Will
• Oversee and drive marketing programs to support the objectives for existing and new customers of Foundever's CX Solutions
• Build an activity plan, working with product marketing, to meet revenue objectives set by Product Strategy and Sales
• Coordinate with global and regional marketing teams to execute successful targeted marketing programs that include events, webinars, demand-gen campaigns/nurture programs, digital advertising, social media, etc.
• Clearly communicate and share information on CX Solutions to Foundever stakeholders in your region
• Work cross-functionally with product marketing, sales, customer success, and other teams to develop and execute go-to-market programs
• Understand complex buying/selling processes involving multiple decision-makers.
• Ensure the timely execution of the marketing activity plans for your region
• Measure campaign effectiveness based on relevant KPIs and activity plan
• Build awareness for Foundever's CX solutions by collaborating closely with PR & Comms and product marketing for press releases, article placements, and social media
You Have
• 5+ years experience in marketing and demand generation for the BPO services industry and/or B2B enterprise software
• Experience in building and executing integrated marketing programs, managing program budgets, and reporting
• Proven ability to build relationships and collaborate across stakeholders
• Hands-on, collaborative, multi-tasker, creative, strategic thinker, and analytical
• Strong project management skills and ability to manage multiple priorities and projects at the same time with excellent attention to details
• Excellent oral and written communication skills
• Excellent team player with a positive attitude and a strong sense of ownership
• Experience with sales and marketing automation systems
• Proven ability to build relationships across a number of stakeholders including sales, SDR, customer success, subject matter experts, and product marketing
Our Perks
Competitive salaries, benefits, 401K contribution matching and paid time off.
Onsite and remote work at home available (depending on the market).
Fun and engaging company-wide initiatives, including our FoundeverlFit wellness program.
Growth opportunities through various development programs.
Employee discounts.
Casual dress code.
Excellent work culture.
Join the #FoundeverLife
GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.
GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.
WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
BE BOLD, BE YOU . #FoundeverLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
MAXIMIZE YOUR EXPERIENCE . We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Foundever®.
Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Foundever® is proud to be an Equal Opportunity workplace.
About Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.