IT Systems Specialist-within 50 miles of Denver

About Us
Learn, Lead & Grow at Sitel Group®
We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves. Flex Learning
GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.
About Sitel Group®
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customers touch points. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions - including self-service, artificial intelligence (AI), automation, and data-driven analytics - with the expertise, emotion, and empathy of our people to Create Connection. Value Conversation
Job Summary
SUMMARY OF RESPONSIBILITIES
- Provide onsite and/or remote, chat, phone, or video conference support to end users when needed.
- Troubleshoot & resolve basic Computer/Laptops hardware, Network, Telephony, Software & Applications error messages, and collectively, company owned "End User Devices
- Prepare and Install Computers, Laptops, Monitor and Phone Systems and others with proper software/hardware and configuration specs.
- Perform corrective and preventive maintenance, making best use of equipment warranty when needed and coordinating proper part replacement and service.
- Perform database update to systems required for tracking of Tickets, employee assets, employee information (HRIS/Roster) in accordance with policy and procedures.
- Basic management of Active Directory user credentials as per company policies.
- Provide support to client/account implementations, changes and/or growths.
- Escalate unresolved problems, in a timely matter, to known points of contact when necessary.
- Follow, report, and execute security policies related use of technology equipment.
- Recommend changes to policies and procedures that have to do with processes that involve any Technical Support service.
- Provide weekly reports with statistics, projects status, compliance, and other metric related items.
- Perform any task, duty, special projects, or service required by direct superior.
- Partner with inventory / asset management teams to ensure we have an accurate inventory of all Sitel equipment that is in use, available to use, or damaged, etc. All assets shipped out and/or returned need to be tracked, within the appropriate tool. This position is responsible to have proper inventory for their site and/or remote users.
- Work with logistics team to image and ship equipment for new hires and replacement equipment
- Provide support to the logistics team as need to help meet client ramp needs.
- Attend service window that requires accounts for updates or growth or changes within them when needed
Primary Job Responsibilities
EDUCATION and/or EXPERIENCE
Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years related experience (in telecommunication or information systems) and/or training; or equivalent combination of education and experience
Specific Competencies:
- Maintain and Apply Technical Knowledge : Maintains current subject matter expertise relevant to position (e.g., accounting, information systems, metrics, policy / work standards, quality, etc.); applies in problem solving & decisions.
- Compliance, Accountability/Adaptability: Takes ownership (holds self-accountable) for outcomes; follows policies and requirements; participates constructively in completion of tasks requested by supervisor; responsive to requests in domain of accountability; adapts to change, unforeseen events; is flexible; open to new ideas; makes adjustments to meet changing needs and opportunities.
- Documentation, Information Management, Accurate Reporting : Maintains information for record keeping needs and ease of retrieval; examines information for trends that lead to new knowledge; prepares reports, emails etc. that are clear and informative to the reader and accurate in content.
- Problem Solving, Analysis, Evaluation: Recognizes and responds to problems (technical, process, situational), in a proactive/timely manner; develops and applies solutions that achieve short and long term goals; uses criteria to determine if performance, programs, processes or events reach a standard or require a particular response; is competent with quantitative as well as qualitative analysis; analytical agility; engages in appropriate analysis before making decisions and completing work
- Relationship Management: Demonstrates skill in building and maintaining effective working relationships with others throughout the company, as well as with those external to the organization; consults and collaborates with others on a broad scale, yielding buy-in and commitment; responds to requests and issues in a timely manner, builds trust and loyalty
- Must live within 50 miles of Denver, CO.
IT Systems Specialist-within 50 miles of Denver