Customer service 2nd and Overnight shift

Why Foundever ™
Go further with Foundever™. Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!
Licensed Insurance Agent
Your position supports one of the largest insurance providers in the U.S. that started originally as a single-line auto insurance company and now offers about 100 products and services in 5 different lines of business and handles nearly 36K claims per day.
The primary function of the agent is to receive, review and process calls regarding customers' current policies or interest in modifying them. You should be able to offer products to assist customers' needs. You would be required to pitch products on all eligible calls. The delivery of exceptional customer service will be key in leaving the customer with a sense of satisfaction and conviction to remain a policyholder
A Personal Lines license is needed. Foundever™ will pay for it. The expectation is to have a level of commitment to the learning process, motivation for self-study, and a high aptitude for test taking because passing the State insurance exam is required to continue with this campaign.
Skills, Knowledge, & Abilities:
- Have an active Life Resident Property & Casualty License OR active Life, Accident & Health Insurance Resident License
- You are interested in a rewarding career path
- You are self-motivated to complete carrier certifications to obtain "Ready to Sell Status
- You want to drive customer satisfaction through voice, chat, and/or email communications
- You are 18+ years of age
- You have a high school diploma (higher education preferred)
- You pass a criminal background check
Requirements
Work Environment
- Needs to have a distraction-free workplace
- Consistent/Reliable internet service
- No use of cellphone or electronic devices outside of work PC
Other
- Must be at least 18 years of age
- Must have a high school diploma or a GED equivalent Meet Sitel hiring and education standards to include technical requirements.
- Hardwired cable broadband, phone DSL, Fiber Optics with speeds of 5.0 Mbps down and 3.0 Mbps download
- Work schedule to start after 4pm CT
About The Benefits
- Paid professional training
- Employee discounts
- 401K retirement plan with company match
- Growth opportunities through various development programs
- Wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
How to apply
We have a non-standard application process. To kick things off, our application includes an assessment that covers the questions we would typically ask at the start of an interview and shows you what a day in the life is like at Foundever™ . This speeds up the process and helps us get to know you better. After you apply, one of our recruiters will contact you for an interview.
About Foundever™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
About Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.