Solutions Leader, CX Technology

About Foundever ™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Remote- US
You Will
You will manage the CX Technology solutions team in Americas and work in close relationship with business development teams of Foundever Core and CX during the client sales cycle to provide the most effective technology solution and ensure that we will answer to the client needs and expectations.
You will be responsible for designing and building solutions that are aligned with the existing technology portfolio and team expertise to provide demos and solution documentation.
- Responsible for the technical and functional expertise of the business development teams throughout the sales cycle.
- Technically and functionally qualify customer opportunities and requests.
- Work closely with customers to gather, understand and structure their requirements.
- Identify constraints and opportunities and help sales to understand and structure proposals, documentation and pricing.
- Ensure projects are feasible and profitable for the business.
- Ensure that the proposal meets the client's requirements, differentiates Foundever and complies with our internal requirements.
- Presenting proposals to customers alongside members of the business development team.
- Act as a technical expert during meetings with the business development team and customers.
- Deliver business cases and customer success stories that can be included in business proposals.
- Support the delivery team by providing ongoing expertise to customers during and post project implementation.
- Define the demos strategy for your region and ensure that these are always available for clients.
You Have
- Four-year degree or equivalent combination of education and experience
- 5 or more years' experience in a similar position.
- 5+ years' experience in crafting digitally enabled contact center solutions, bid management, technical/salesperson or project manager.
- Expert in customer relations and digital technologies, with strong knowledge of software systems.
- Ability to understand clients' business issues, analyze problems and propose solutions both functionally and technically.
- Excellent oral and written communication skills and ability to adapt to a business audience.
- Ability to summarize and report to senior management.
- Know-how in project management, team leadership and conducting meetings.
- Customer focus with exceptional customer relations skills.
- Ability to anticipate, be proactive, take initiative and make decisions.
- Ability to innovate and design new solutions.
- Strong commercial appetite.
- Strong knowledge of MS Office and CRM software.
- Ability to travel in the Americas and Asia Pacific as needed, with occasional travel to Europe or other regions.
About Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.