Manager, Corporate Communications – Customer Experience Communications

Seeking an external communications professional responsible for developing and maintaining strong relationships with senior-level stakeholders, external business and industry partners, and key traditional and social media organizations to help tell the story of Delta’s digital transformation and how the airline is delivering a more personalized, tailored customer experience throughout the journey. 

Reports to a General Manager, Corporate Communications, and works closely with a team to carry out necessary communications programs and strategies to build Delta's reputation as a customer-centric airline driven by an innovative, sustainable, and employee-focused culture.

This individual acts as strategic communications counsel to Delta leaders to support overall communication strategy, partner relationships, corporate announcements and brand activations. Develops and executes communication plans based on brand needs and direction from the Senior Manager. This includes managing programs and projects from concept to delivery that tell the airline's customer experience stories internally and externally via top-tier and niche traditional and social channels, assisting with message development for leaders on key communications issues/events, contributing to corporate employee communications vehicles and serving as a spokesperson for the airline. Must be nimble and work collaboratively in developing cross-divisional plans, events and activations for high-profile announcements and thought leadership opportunities. Practices safety conscious behaviors in all operational processes and procedures.