PATIENT ADVOCATE

Description

Why VTV:

At Vance Thompson Vision, our vision is to create, protect, and maintain clear vision for a lifetime. As a global industry leader in vision surgery, the Vance Thompson Vision team has performed more than 100,000 procedures and participated in over 100 FDA-monitored clinical trials. If you enjoy a fast-paced, innovative, and fun working environment, apply with us today!

Our core values that provide our foundation:

• Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.


• Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment.


• Committed - We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results.


• Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.


• Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness.

Job Opportunity:

We are growing and we are looking for a Patient Advocate to join our team!

You Are:

• Ready to live out our core values in patient and team member interactions


• Detail-oriented


• An exceptional communicator


• Highly motivated and a self-starter


• An effective problem solver

You Will Make an Impact By:

• Verifying insurance coverage prior to patient arrival for evaluation and determining if the clinic or surgery center are in or out of network for patients.


• Completing insurance verification forms with correct benefit information, including deductible, co-pay and/or coinsurance.


• Preparing surgery schedules and scheduling post-operative appointments for patients.


• Providing estimates to patients on financial responsibility.


• Creating daily reports of evaluations to verify insurance is within network and obtaining referrals and prior authorizations from policies that require it.


• Answering patient phone calls promptly and addressing patient concerns.


• Obtaining proper insurance information and providing fee schedules and insurance information to patients.


• Preparing, maintaining, retrieving, and distributing medical records as needed.


• Ensuring all preoperative testing and documentation is completed prior to procedure.


• Processing Mission Vision and patient assistant program applications for patients.

You Have:

• A high school diploma or equivalent


• Previous experience in a medical office setting preferred


• Previous experience with medical insurance

Investments in YOU:

Vance Thompson Vision offers a full benefits package and competitive compensation, including:

• $150 shoe allowance for full time staff


• 401k with company contributions


• Education Allowance

• Wellness Program paired with a Lifestyle Spending Account

Vance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.

Qualifications