Shipping and logistics Amherst NY ref

Shipping and logistics Amherst NY ref

Experience level: Mid-senior Experience required: 2 Years Education level: High school or equivalent Job function: Customer Service Industry: Glass, Ceramics & Concrete Compensation: View salary Total position: 1 Relocation assistance: No

POSITION DESCRIPTION

Are you looking to join a well-established company where you can have a long and successful career? With over 350 years of history as a purpose is Making the World a Better Home.

has been awarded the TOP GLOBAL EMPLOYER certification for the 6th consecutive year. We offer comprehensive benefits such as:

Competitive pay based on experience. Paid weekly.

Annual Bonus up to 10% of earnings

Medical, Dental, Pharmacy & Vision benefits beginning on day one!

Retirement benefits, including up to 4.5% company match with 401K, as well as a Retirement Accumulation Pension Plan

PTO Programs: Paid Sick Leave, Vacation, Paid Holidays, Floating Holiday, 100% Paid Parental Leave, Paid Employee Volunteer Program

Additional Benefits, including Life Insurance, Short Term Disability, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts, Group Legal, Pet Insurance, etc.

Discount Programs: CertainTeed product rebates, Computer discounts (Dell, Lenovo, Fujitsu), Cell Phone Service discounts (AT&T, Verizon, Sprint), Automotive discounts (Chrysler, Ford, General Motors, Mercedes Benz), Moving Assistance discounts, and more.

Career development opportunities, including Tuition Reimbursement and training programs.

We are looking for a motivated Shipping & Logistics Specialist to join our team in our Amherst, NY location. The Shipping & Logistics Specialist is responsible for packaging, shipping, logistics (including export) and assisting customer service at the Amherst site. This position is scheduled Monday to Friday day shift position. As times, it is critical that the incumbent be flexible, sometimes at short notice to adjust work hours based on incoming and outgoing shipments.

REQUIRED QUALIFICATIONS

High School diploma or equivalent required

Bachelor s degree in business administration, logistics, or another similar field preferred

Must have a strong working knowledge in an ERP system (QAD preferred)

Must have strong communication skills, both verbal and in writing

Must possess strong organizational skills, as well as detail-oriented and be able to manage multiple priorities simultaneously

Requires a high level of interpersonal skills and ability to build cooperative working relationships. Must be a team player, self-motivated and dependable

2 - 4 years of experience within a manufacturing plant, or similar environment, specifically within a shipping or customer service department required

Experience in an environment that accentuates serving customers preferred

Experience with completing export paperwork preferred, including knowledge of US Customs laws, rules and regulations, international business and customs compliance activities, working with forwarders, carriers, 3rd party logistic vendors, familiarity with sourcing requirements for Land, Sea and Air preferred

ADDITIONAL REQUIREMENTS

Essential duties will include:

Shipping and Packaging activities - approximately 45 - 50%

Responsible for maintaining the accuracy and integrity of the QAD business system relative to Receiving, Shipping and Inventory status. Responsible for QAD maintenance to ensure that all transactions are completed in a timely fashion. Inputs data as needed.

Monitors production completion schedules in conjunction with Manufacturing and Production Planning to ensure that carriers, containers and packaging are available as needed to ship products as scheduled.

Load and unload outbound and inbound materials.

Arrange for materials to be picked up and delivered as required

Arranging logistics and generate paperwork for shipments including quality paperwork, in accordance with customer instructions and local regulations. This includes generating BOL for all domestic heavy weight shipments as well as contacting transporter for pickup.

Pack finished goods in a cost effective and efficient manner that aligns with customer requirements and ensures product safety.

Logistics and Export Documentation activities - approximately 30 - 35%

This role is responsible for the day-to-day completion of handling all exported materials including required paperwork/compliance documentation that ensures customers receive their orders. In addition, they will address the global, regional and local customs issues to ensure compliance with all government regulations regarding domestic transportation, importations and exportations of BN products. This role will have daily interactions with internal teams, customers, as well as 3rd party vendors to coordinate all exporting processes.

Customer Service support - approximately 10 - 15%

Set-up container dates and communicates it effectively to the customer. Works with Production Planner to confirm material availability.

Support freight quoting as needed for customers and sales managers, depending on customer.

Research customer issues/requests (ex. Tracking, certs, MSDS requests, shipment updates, etc.).

Provides back up of processing customer orders.

Responsible for pricing customer orders in accordance with our pricing guidelines.

Maintains a high level of customer service, reflected by a low number of customer complaints.

Other Tasks as Assigned.

1.) Does the candidate have experience in a manufacturing plant, or similar environment, specifically within a shipping or customer service department? Please elaborate

2.) Where are they in their search? Final interviews scheduled with other companies? How many other companies are interviewing the candidate? Please elaborate

3.) How soon can they start upon acceptance of an offer?

4.) Why is the candidate looking for career advancement? (Reason for looking for another opportunity?)

5.) Please provide the link to candidate s LinkedIn profile:

6.) What is the candidate s work authorization status?

7.) What is the candidate s highest level of education?

8.) Has the candidate applied or been interviewed for any role with this company in the past? If so, please provide details.

9.) What is the candidate s desired total compensation? (Please specify base salary vs. commission/bonus expectation)

10.) Where is the candidate located? If candidate is not near the job location, please explain relocation plan in detail (e.g. timeline, relocating with family, selling/buying property)