Senior Technical Writer
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions.As part of the digital creative agency, the Senior Technical Writer will play a pivotal role in transforming complex government benefits programs and improving the total experience across all communication channels.Essential Duties and Responsibilities: Write print and digital communications that increase citizen engagement in government programs. Review and edit project deliverables to ensure they apply plain language best practices, are consistent throughout, are free of grammar and spelling errors, and are at target reading level. Communicate clear, concise, understandable, and actionable information to various target audiences. Develop content strategy based on program objectives, client goals, and end user needs. Provide input and adhere to budgets, schedules, work plans, and performance requirements. Support several clients or project teams simultaneously in a fast-paced environment. Independently create project case studies, publications, marketing materials, and presentations. Review and delegate work to other specialists. Build relationships and grow trust with clients, stakeholders, other departments, and digital team.Minimum Requirements: Bachelor's degree in related field required. 5-7 years of relevant professional experience required. Experience in health and human services required. Experience with government clients is preferred. Minimum of 3 years of experience in technical writing and/or plain language writing and editing required. Experience in digital writing and editing (e.g., websites, mobile apps, web chat, etc.) required. Experience with cutting edge content management software and/or tools to maintain/search written print and digital program materials preferred. Experience with Adobe Creative Suite and Adobe Experience Manager is strongly preferred. Experience working with Agile teams is preferred. Experience developing search-optimized content is preferred. Proficient in Microsoft O365.
Job SummaryEssential Duties and Responsibilities:- Perform the configuration, maintenance and administration of the company web content management system.- Resolve CMS issues. - Interact closely with Information Systems staff to define problem resolution and appropriate methods to test solutions.- Report web server issues, file management, vendor/IS mediation and the tracking, recording and resolving of issues.- Define web technology needs and enhancements; gather and analyze requirements and, in collaboration with the Web Manager and other technical staff, propose and implement solutions.- Ensure best practices for secure content development and provide second tier technical support for the company web site.- Enhance site functionality while working within the boundaries of the application.- Develop CSS and Java Scripting to improve design and delivery of content.- Further the development of the site both graphically and navigationally.- Integrate automation and improvements to enhance the end-user experience.- Work in close cooperation with other departments to monitor, improve and update the look and functionality of the site and all of its component parts including design, user interface, Content Management System (CMS) and information architecture to constantly improve the user experience.- Design and implement internal and external web pages and applications, determining user needs, strategies, and goals; develop web pages and applications that meet those needs.Minimum Requirements:- Bachelor's degree with 5+ years of experience.- Advanced degree or professional designation preferred.- Develops solutions to a variety of complex problems.- Work requires considerable judgment and initiative.- Exerts some influence on the overall objectives and long-range goals of the organization.
Education and Experience Requirements#techjobs #LI-JR1
MAXIMUS IntroductionSince 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO StatementSince 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Posted MaxUSD $95,000.00/Yr. Posted MinUSD $62,500.00/Yr.