Customer Connection Specialist

About Us: Embark on an exciting journey with Verizon Careers as a Customer Connection Specialist. Join our team and be a part of the future of telecommunications.

Responsibilities:

You’ll inspire a sales team and create exceptional customer experiences in our retail stores. In this role, you’ll help inspire store teams and develop the best sales specialists by driving sales targets to financials and store merchandising. You’ll create a superior in-store experience that will make customers feel good about our brand and solutions - and help them to choose our wireless products and services.

1. Verizon Solutions Advocate: Serve as a dedicated advocate for Verizon solutions, ensuring customers are connected to the best products and services.

2. Customer Engagement: Engage with customers in a friendly manner, understanding their needs and connecting them to personalized Verizon solutions.

3. Product Knowledge: Stay informed about the latest Verizon products and services, becoming a reliable source of information for customers.

4. Connection Assistance: Assist customers in establishing and optimizing their connections, providing guidance on devices and services.

5. Issue Resolution: Address customer concerns promptly, ensuring a seamless connection experience with Verizon.

6. Verizon Care Champion: Champion Verizon's commitment to customer care, resolving inquiries and creating positive connections.

7. Digital Connectivity Support: Provide support for digital connectivity, guiding customers through online platforms and ensuring a smooth experience.

8. Feedback Collection: Gather customer feedback to enhance connection experiences and contribute to the improvement of Verizon services.

Qualifications:

You’re a confident leader who collaborates with others to achieve results. You’re equally good at inspiring team members and engaging with customers. People want to be on your team. You drive results, use good judgment, and provide feedback so your team can develop and grow. You effectively manage multiple priorities simultaneously, but still ensure you provide attention to every detail – and every person.

• Customer-Centric Approach: Prioritize customer satisfaction and foster positive connections in every interaction.

• Verizon Enthusiast: Demonstrate genuine excitement about Verizon's offerings and stay updated on the latest advancements.

• Communication Skills: Excellent verbal and written communication skills to effectively connect with customers.

• Problem-Solving Skills: Ability to troubleshoot and resolve customer issues, ensuring a reliable connection.

• Adaptability: Thrive in a dynamic environment, adapting to changes in technology and customer needs.

Perks and Benefits:

• Verizon Careers Growth: Explore diverse opportunities for career growth within the Verizon family.

• Employee Development: Access ongoing training and development to enhance skills and knowledge in the telecommunications industry.

• Connectivity Discounts: Enjoy employee discounts on a wide range of Verizon products and services.

How to Apply:

If you are ready to embark on a rewarding journey in Verizon Careers and contribute to creating positive connections, submit your application through our online portal. Join us at Verizon and be a part of shaping the future of connectivity.