Sr Manager, Privacy & Scam Protection Products REQ221770

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Overview
Are you passionate about security and privacy? Do you want to be a leader in the industry when it comes to protecting customers from scammers and other bad actors? If so, T-Mobile wants you to join our team as Senior Manager of Product Management on our Privacy & Controls Product Team. This is an exciting opportunity to lead the team who is shaping the future of scam protection and mobile security, and to make a real difference in our customers’ lives by delivering innovative mobile applications and network solutions that protect all aspects of mobile communications: Voice, Text, and Data.

As the ideal candidate, you’ll have a strong customer-centric mentality and a track record of developing and launching successful products that enhance the user experience while keeping them safe and secure. You’ll also have a strong background in product management and people leadership, with a deep understanding of the wireless industry and/or security and privacy, particularly as it relates to mobile devices and networks. You should have experience building relationships and leading by influence in a large enterprise environment, as well as a proven track record to work through white spaces and navigate through high levels of ambiguity.

As the Sr. Manager of Product, you’ll have the opportunity to engage with all levels of the company, from working team level to top leadership, technical and non-technical staff. Leading by influence, you’ll build and maintain relationships with cross-functional teams such as engineering, digital/I.T., Marketing, Frontline Teams, and more. You will showcase your great storytelling capabilities and evangelize the product; and, as a people leader, you’ll work with your team to help them develop their own storytelling skills, driving decision making and achieving positive outcomes together.

At T-Mobile, we’re committed to delivering innovative mobile applications that make a difference in our customers’ lives. We’re looking for a leader like you who shares our passion for innovation, customer experience, and who’s dedicated to delivering products that keep our customers safe & secure. If this sounds like you, we are excited to hear from you!

Job Responsibilities:

• Works in collaboration with Director to develop strategy, plan, goals (outcomes) for their scope of business. Collaboration should extend to customer teams and groups, as well as close working teams within P&T.


• Responsible for both internal and external software development (on all aspects of cycle) required to deliver products.


• Ensures Product Team follows enterprise process to secure and maintain product funding. Works to resolve any blockers or issues with product funding.


• Designs and develops methods and tools to measure team performance striking a balance between customer or technology based innovation, quality, speed to market, Agile team velocity, cost.


• Provides review and guidance to Product Management team on product vision, strategy, roadmap for product(s) or group of products, methods and frequency of customer research and feedback, ROI analysis / funding, including identification and remediation of possible gaps.


• Regularly cascades to direct reports Vision, Strategy, and goal based communications from executive and direct leadership.


• Develops organizational change and communications plans, and implements or drives execution connected with internal change initiatives originated by direct leadership or P&T leadership.


• Offers organizational design thinking / strategy to best structure the team and leverage resources. This includes periodic review of current and anticipated staffing capacity.


• Develops and maintains culture, process, and consistent action for continuous improvement across Agile teams.


• Supports learning and adoption of Lean principles and processes within Product Management team.


• Works collaboratively with peers in Software Engineering, Architecture, etc. to apply Lean principles.


• Define frameworks and enable capabilities to support development teams in modernizing legacy application architecture and infrastructure to empower CI/CT/CD.


• Leads adoption of industry leading practices in areas of Customer Innovation, Customer Experience, Scaled Agile Product Delivery, Lean Product Delivery, CI / CT / CD, cloud, microservices / container architecture.


• Regularly provides review and guidance to Product Management team on execution related responsibilities. This includes:


• Product Backlog structure and prioritization, process.


• Participation in Big Room (Program Increment) planning, and other major Agile sessions and ceremonies.


• Customer reviews and demos.


• Customer and Leadership level communications.


• Fosters strong working relationships with high dependency delivery teams outside of reporting vertical (Engineering, other P&T teams outside immediate reporting structure).


• Responsible for technical operations of software, 24/7 response, telemetry, overall health of products, and Site Reliability Engineering (SRE) operational functions.


• Support team response, or fields and responds, forwards customer or Leadership critical issues, as appropriate.


• Supports creation and execution of key vendor contracts.


• Leads key vendor relationships and delivery accountabilities of vendor or vendor resources as appropriate.


• Works collaboratively with Product Team, Release Train Engineers (RTE’s), Scrum Masters, Dev Team to identify and eliminate waste in the delivery cycle or process. When resolution requires influence beyond their level, drives structured upward communication and feedback to seek resolution.


• Assists team with ongoing prioritization and resource allocation to ensure scope and outcomes are delivered.


• Implements appropriate customer communication, response and support to identify, determine root cause, resolve production defects and issues, or other operational issues.


• Creates clear and measurable goals for team aligned to company, department, functional area objectives.


• Supports 5 – 10 (max) persons in direct reporting relationship; most often direct reports are Managers representing full stack teams from product, architecture, development, UI/UX, etc.


• Conducts regular 1:1’s with direct reports.


• Regularly observes and creates opportunities to observe direct reports and note positive, as well as constructive feedback. Shares and reviews feedback with their direct reports in a timely manner.


• Gathers regular feedback about direct report performance, relationships, etc. from skip level employees, Agile teams, customer teams and synthesizes the information into meaningful, practical feedback for their direct report(s).


• Develops formal and informal performance reviews in accordance with company or P&T driven timelines. Ensures proper, fair, calibrated, timely completion of formal performance reviews across all Managers and skip level employees.


• Develops or contributes to creation of development plans for each direct report and performs an active role in completion of actions noted in those development plans.


• Creates, communicates, and monitors formal performance improvement plan (PIP) when necessary and appropriate.


• Provides regular, timely coaching lateral (peer) and upward feedback. Fosters culture in team to enable regular, timely, constructive upward feedback.


• Fosters strong, collaborative relationships with customer and customer representative groups at all levels for self and Product team.


• Hire, lead, and develop a team of hard-working managers and individual contributors.


• May be required to serve or implement the role of Product Manager for a specific product or group of products.


• Approves time off requests, expenses in a timely manner for direct reports.


• Ensures direct reports complete required trainings and certifications in timely manner.


• 
  Education:


• Bachelor's Degree Computer Science, Engineering, IT or equivalent experience. (Required)


• 
  Work Experience:


• 7-10 years 6 – 8 years of relevant Product Management experience in an agile software product development environment. (Required)


• 3 – 5 years experience leading teams of 5 or more resources in direct reporting relationship in Product Management organization. (Required)


• 5+ years of relevant Product Management experience in an agile software product development environment. (Required)


• 
  Knowledge, Skills and Abilities:


• Agile Methodologies Shown success in delivering software with Agile Scrum methodologies and other commonly used tools. (Required)


• Technical Writing Strong requirements elicitation, and validated writing skills including the ability to write concisely and clearly for different audiences. (Required)


• Agile Project Management Experience with Agile backlog/project management tools. (Required)


• Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)


• Technology Experience in delivering large and complex business/technology initiatives. (Required)


• Communication Confirmed ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.


• Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)


• SQL Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)


• Tableau Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)


• Business Analysis Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data. (Required)


• 
  Licenses and Certifications:


• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)


• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
#LI-Corporate
 

Washington Pay Range : $183,200.00 – $247,800.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.