Instructional Designer

LiveOps Scottsdale, Arizona
designer learning design training virtual data team materials instructional design content simulations cx tech
February 1, 2024
LiveOps
Scottsdale, Arizona

The Learning Team is tasked with creation of high quality and impactful certification materials that provide independent agents with the knowledge and skills needed for servicing Liveops' clients.

The Purpose of Your Role

In the Instructional design role, you will work with internal and external Subject Matter Experts (SMEs) to write, design, and build instructional content aligned to overall business and program objectives.

The Qualifications We're Looking For

  • Minimum 3 years' experience designing training curricula and all corresponding program elements, including product, behavioral, and systems training
  • Master's Degree in Instructional Design, Educational Psychology, or equivalent preferred.
  • Superb verbal and written communication skills
  • Excellent organizational skills and detail orientation
  • Experience using eLearning tools (i.e., Articulate Storyline, Captivate, Camtasia, etc.) to create self-paced simulations and training
  • Experience using Microsoft Office and Google Apps
  • Ability to modify development methodologies to address the needs of different learning styles
  • A demonstrated ability to engage participants in a remote learning venue
  • Design training simulations that build agent capability effectively using a client's web based or external application to enact transactions
  • Ability to lead and/or participate in virtual meetings in a distraction-free environment
  • Develop testing to measure and assess effectiveness of the curriculum and learner performance.
  • Integrate results back into new and existing course content as needed
  • Some travel may be required


The Competencies You Bring

Attention to Detail, Data Gathering & Analysis, Presentation Skills, Planning & Organizing, Dealing with Ambiguity and Individual Impact and Influence

The Value You Deliver

  • Ability to work closely with internal team members, client partners, and SMEs to translate business objectives into distance learning solutions and ensure materials are instructionally sound and impactful
  • Creates learning programs that incorporate product information, sales, and customer service strategies to enable independent agents to deliver a quality experience.


About Liveops:

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with
customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with

customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Liveops exists to improve the lives of our agents, clients, and employees. As a Liveops employee, you're part of a purpose-driven culture that values curiosity, collaboration, and results. We encourage diverse perspectives to create better outcomes, celebrate initiative, and build relationships based on trust and transparency. We offer outstanding benefits including insurance, 401k match and a flexible vacation plan.

Eligibility Requirements

Eligible States for Employment; Alabama, Arizona, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Michigan, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin.

Legal authorization is required to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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