Manager, JFK Commercial Operations T8

American Airlines Dallas, Texas
manager operations team airlines travel operations corporate concessions display family journey security maintenance
March 23, 2023
American Airlines
Dallas, Texas

Location: DFW Headquarters Building 8 (DFW-SV08)

Additional Locations: None

Requisition ID: 66366


Intro


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!


Why you'll love this job


  • JFK Terminal 8 is the only terminal in the American Airlines system where we are terminal operator


  • This role owns American s commercial relationships with partners at JFK Terminal 8 (Airline tenants, Concessionaires, and sublessees) generating significant revenue to AA s bottom line


  • JFK is growing, with the additions of British Airways, Iberia, and China Southern to our terminal in December 2022, with more to come making Terminal 8 the first oneworld terminal in the world


  • This role interfaces between our partners and other stakeholders at JFK Terminal 8: AA station operations, Corporate Security, Facilities Maintenance, IT, and the Port Authority of NY/NJ

  • This role is a part of the Corporate Real Estate team within our Corporate & Government Affairs division.


What you'll do


As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.



  • Commercial deal negotiation and contract oversight of Airline tenant and Concessions agreements


  • Lead the allocation of infrastructure assets e.g. back office space, ticket counters, kiosks among AA and our partners to optimize the use of our terminal


  • Be the key point of contact for Airline tenant and Concessions partners, coordinating with local AA operations, Facilities Maintenance, IT, and others, to help our partners run an efficient operation


  • Work in a fast-paced environment with shifting priorities based on operational needs


  • Collaborate with internal teams to achieve our objectives and support the needs of our partners


  • Support Terminal Capex and Opex funding requests as needed


  • Manage Port Authority interaction regarding customer experience and operational KPIs


  • Billing of Airline Tenant / Concessions revenues and payment of terminal operator expenses


All you'll need for success


Minimum Qualifications - Education & Prior Job Experience


  • Bachelor's degree in Finance, Accounting, Business Administration, or other relevant field or equivalent experience/training


Preferred Qualifications - Education & Prior Job Experience


  • At least 5 years of work experience in Commerical, Operations, Finance, and/or Partnerships fields


Skills, Licenses & Certifications


  • Ability to build great relationships and consensus with many teams, internally and externally


  • Proven track record of analyzing, communicating, and solving complex problems


  • Ability to manage multiple relationships and projects, including prioritizing according to set goals


  • Caring leader of people with curiosity to understand and improve existing processes


  • Willingness to take initiative and display true ownership of job responsibilities


  • Must have flexibility to travel frequently to JFK


  • Understand and negotiate legal agreements


  • Outstanding communication and organizational skills


  • Able to present to various levels of management and tailor the presentation to the audience accordingly


  • Work in a team environment as well as be successful independently


  • Willingness to take initiative and display true ownership of job responsibilities


  • Proficient with Microsoft Office products and AA billing systems / processes


  • Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)


What you'll get


Feel free to take advantage of all that American Airlines has to offer:


  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

  • Health Benefits: On day one, you ll have access to your health, dental, prescription and vision benefits to help you stay well. And that s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

  • Wellness Programs: We want you to be the best version of yourself that s why our wellness programs provide you with all the right tools, resources and support you need.

  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


Feel free to be yourself at American


From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.


Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life s journey? Feel free to be yourself at American.


Additional Locations: None

Requisition ID: 66366


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