Contact Representative

Use your customer service and administrative experience or your bachelor s degree (any major) to qualify for an entry-level IRS Contact Representative employment opportunity. Opportunities exist in multiple locations.

This Contact Representative position begins with comprehensive classroom training and on-the-job training. This means you do not need tax experience to qualify for the position our training provides you with the knowledge and resources you need to provide a range of administrative and technical assistance to taxpayers.

As an IRS employee, you ll enjoy all the rights and benefits of federal employment. At the same time, you ll have that sense of public service, knowing that the support you provide to taxpayers will contribute to everything from funding domestic programs to the defense of our nation.

At the IRS, you will be provided with career development and advancement opportunities so your career can grow with your aspirations. Other IRS employment opportunities include jobs such as Revenue Officer, Revenue Agent, and Criminal Investigator (Special Agent). These types of jobs are all within your grasp, depending upon the experience you gain in the agency and any additional education that you might attain while an employee.

• Interprets and applies applicable portions of basic tax law and regulations and basic collection techniques and enforcement actions to advise, inform, assess, and collect taxes and associated liabilities.
• Researches and analyzes all available information applicable to specific and well-defined collection issues and takes corrective actions needed to close accounts.
• Contacts taxpayers and/or their representatives in response to IRS inquiries regarding a limited number of delinquent situations.
• Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.
• Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file a tax return and/or pay tax liabilities and encourages voluntary compliance with tax laws.

Federal experience is not required to qualify for this entry-level Contact Representative position. You will qualify for the GS-5 grade level based on your specialized experience and/or education.

You must have one (1) year of specialized experience at a level of difficulty that includes work in positions that involved frequent contact with the public and researching and responding to non-routine requests for information orally or in writing. The following are examples of specialized experience that may be qualifying and are not all-inclusive.

• Applying laws, rules, or regulations and written guidelines.
• Conducting face-to-face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues.
• Negotiating with others to resolve issues.
• Performing administrative and technical procedures using a computer to locate and review records and reconcile discrepancies.

Working with records, documents, or financial accounts applying established rules and procedures (e.g., basic accounting, issuing credits and debits, researching and/or adjusting accounts).

OR

You may substitute education for specialized experience as follows:

Completion of at least four (4) years of education above the high school level leading to a bachelor's degree (120 semester hours, 180 quarter hours, or 2,880 formal classroom hours) or a bachelor s or higher degree.

OR

You may qualify based on a combination of experience and education.

This position s starting salary varies depending upon location. Please see the How to Apply section below to access the official Job Opportunity Announcement and salary information. Employees receive the full package of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, which is a retirement plan similar to a traditional 401(k).

In addition, a recruitment incentive has been authorized foreligible, highly qualified applicants.The incentive will be $2,000 and will require a service agreement.

Click this site s APPLY link to access the official Contact Representative Job Opportunity Announcement (JOA) on irs.usajobs.gov, the federal government s official employment site. You will learn exactly how to submit your application package, including your resume, an online assessment questionnaire, and possibly other documents. You will also learn about telework eligibility, U.S. citizenship, and other requirements that should be reflected in the information you provide in your resume.

Interested in other career opportunities with IRS? Visit irs.usajobs.gov to search for other IRS opportunities, such as Revenue Officer and Revenue Agent and Criminal Investigator positions.To learn about upcoming IRS hiring events and career fairs, visit jobs.irs.gov.

Benefits:
Flexible Schedules, Flexible Spending Accounts, Life Insurance, Medical, Dental and Vision, Paid Holidays, Paid sick days, Professional Development, Retirement / Pension Plans, Vacation/paid time off

About the Company:
Internal Revenue Service

Department of the Treasury

https://home.treasury.gov/

The Department of the Treasury is organized into two major components - the Departmental Offices and the operating bureaus. Treasury Bureaus make up 98% of the Treasury work force and are responsible for carrying out specific operations assigned to the Department. The Department of the Treasury includes:

*Departmental Offices (DO)
The Departmental Offices (DO)are primarily responsible for the formulation of policy and management of the Department as a whole, while the operating bureaus carry out the specific operations assigned to the Department.

*Bureau of Engraving & Printing (BEP)
The Bureau of Engraving & Printing (BEP) designs and manufactures U.S. currency, securities, and other official certificates and awards.

*Internal Revenue Service (IRS)
The Internal Revenue Service (IRS) is the largest of Treasury's bureaus. It is responsible for determining, assessing, and collecting internal revenue in the United States.

Alcohol and Tobacco Tax and Trade Bureau (TTB)
The Alcohol and Tobacco Tax and Trade Bureau (TTB) is responsible for enforcing and administering laws covering the production, use, and distribution of alcohol and tobacco products. TTB also collects excise taxes for firearms and ammunition.


Bureau of the Fiscal Service
The Bureau of the Fiscal Service was formed from the consolidation of the Financial Management Service and the Bureau of the Public Debt. Its mission is to promote the financial integrity and operational efficiency of the U.S. government through exceptional accounting, financing, collections, payments, and shared services.


The Financial Crimes Enforcement Network (FinCEN) The Financial Crimes Enforcement Network (FinCEN) supports law enforcement investigative efforts and fosters interagency and global cooperation against domestic and international financial crimes. It also provides U.S. policy makers with strategic analyses of domestic and worldwide trends and patterns.

Inspector General
The Inspector General conducts independent audits, investigations and reviews to help the Treasury Department accomplish its mission; improve its programs and operations; promote economy, efficiency and effectiveness; and prevent and detect fraud and abuse.

Office of the Comptroller of the Currency (OCC)
The Office of the Comptroller of the Currency (OCC) charters, regulates, and supervises national banks to ensure a safe, sound, and competitive banking system that supports the citizens, communities, and economy of the United States.

Treasury Inspector General for Tax Administration (TIGTA)
The Treasury Inspector General for Tax Administration (TIGTA) provides leadership and coordination and recommends policy for activities designed to promote economy, efficiency, and effectiveness in the administration of the internal revenue laws. TIGTA also recommends policies to prevent and detect fraud and abuse in the programs and operations of the IRS and related entities.


U.S. Mint
The U.S. Mint designs and manufactures domestic, bullion and foreign coins as well as commemorative medals and other numismatic items. The Mint also distributes U.S. coins to the Federal Reserve banks as well as maintains physical custody and protection of our nation's silver and gold assets.

Company Size:
10,000 employees or more

Industry:
Government and Military

Founded:
0

Website:
https://www.usajobs.gov/Search?d=TR