Director of Mortgage Services

Description

Ensure mortgage lending policies and procedures best serve the credit union and its members. Oversee mortgage lending staff. Ensure compliance with state and federal lending laws. Develop, recommend, and report on improvements in mortgage loan products and services and their marketing.

Requirements

Essential Functions & Responsibilities: 

•  Responsible for complying with all laws, statues, rules, and regulations which govern the credit union, including but not limited to all components of the Bank Secrecy Act of the US Patriot Act 
• Demonstrate enthusiastic support of corporate mission, core values, and long-term objectives 
• Meet or exceed the service goals for the position 
• Knowledge of the credit union's policies, products, and services 
• Complete ongoing education and compliance training as assigned 
• Attract, retain, and develop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training, or correcting the employee's performance 
• Serves as an escalation point for sensitive member issues and resolves them in a positive manner 
• Ensure that mortgage loan policies, procedures, products, and documentation meets federal and state regulations 
• Formulate and maintain a loan procedure manual for the mortgage loan department that is up-to-date with all regulations and requirements. Ensure staff training and compliance 
• Manage department staff to include setting schedules, approving leave time, reviewing performance annually, recruiting internal applicants, counseling, and disciplining 
• Accountable for the origination and approval of all residential mortgage loans in accordance with established goals and standards for the department. 
• Accountable for the compliance of all residential real estate loans to NCUA rules and regulations, secondary market standards, and federal real estate lending laws. 
• Accountable for the sale of residential mortgage loans on the secondary market 
• Accountable for the ongoing servicing of residential mortgage loans that are held in portfolio or sold servicing retained 
• Responsible for the underwriting and approval of all second mortgage loans issued by the credit union as well as the foreclosure, maintenance, and sale of residential and/or commercial properties that are in default 
• Monitor rates and pricing for residential loan portfolio to ensure competitiveness with marketplace. Monitor the marketplace for changes in the industry or changing trends 
• Oversee efforts required to develop and establish internal and external programs and relationships with mortgage brokers and others for loan production 
• Prepare, implement, and supervise the budget for the department that is consistent with the overall strategic plan and budget of the credit union.  

Knowledge and Skills: 

Experience: Five to ten years of similar or related experience. 

Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree). 

Interpersonal Skills: Motivating or influencing others is a material part of the job. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. The role requires a significant level of trust or diplomacy. 

Other Skills: Strong understanding of MS Office products Strong written and verbal communication skills 

Physical Requirements: This position requires frequent bending, kneeling, and reaching at or below shoulder level. Some lifting is required (less than 50 pounds). 

Work Environment: General office environment