Customer Service/Tech Support 1

Why Foundever?
Go further with Foundever™. Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!
Core Responsibilities
- Handle inbound service calls and provide accurate account and product information
- Understand and strive to meet or exceed metrics while providing excellent customer service
- Diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems
Work with Us and You'll Enjoy
- Hands-on, 100% paid training
- Benefits including medical, dental, life, and vision insurance, company-matched 401K, and generous paid time off
Qualifications
- You have a high school diploma or GED
- 18+ years of age
- Bring Your own device -please see requirements below
- You can pass a criminal background check
- You are eager to advance your career with a reliable company
- You work well with a team or independently in a distraction free workplace
Requirements
COMPUTING MINIMUM SPECIFICATIONS:
- Desktop or laptop (Apple/Mac, Tablets, Win books, Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)
- Operation system - Windows 10
- All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
- A separate 19" monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit (You MUST have a total of TWO 19" monitors before first day orientation)
- Anti-Virus - Full versions of Windows Defender or Essentials FOR WINDOWS SYSTEM
- RAM - Required 4 GB
- Processor speed - Dual Core 2 GHz or better
- Free space - 20 GB
- USB ports - at least 3 available
INTERNET - MINIMUM SPECIFICATIONS:
- Internet speed - download speed 5.0 MBPS; upload speed 5.0 MBPS.
- Internet service provider (ISP) must be highly stable.
- DSL or broadband required - Wi-Fi, Wi-Fi extenders, satellite, dial-up, and/or hot spots are NOT allowed.
- Home router with Ethernet wire to connect to the computer.
USB CORDED HEADSET:
- Corded USB Headset with the microphone attached to the earpiece - Bluetooth, and wireless headsets are NOT allowed.
- RUSB HEADSETS:
- 1st Jabra biz 2400 II duo ($209.00)
- 2nd Best- Logitech H570e USB ($55)
- 3rd Callez Pro USB ($30.95)
- 4th Blackwire 3200 Series - Corded UC Headset
About Foundever ™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
Our mission
At Foundever, we make things simple
Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed.
Of course, we know simple is rarely easy. That's why we invest in creating innovative and human-centric capabilities, designed to deliver competitive advantage for you in the moments that matter.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
About Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.