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Customer Service/Dispatch Assistant (PT)

Elite Steam Inc. Oviedo, FL
customer service assistant customer service team technician invoicing scheduling insurance carpet multitask billing database dispatching
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April 19, 2024
Elite Steam Inc.
Oviedo, FL
PART_TIME
$2/MONTH
This is a part time Position with 25-30 hours.

Carpet and flood remediation company, with 25 hand picked employees, each one has been chosen to fit our team of customer experts. We love people with great ideas, strong work ethics, can do attitudes, and are able to exhibit superior customer service skills.
We are a privately held company, with a strong presence in the Orlando area for over 19 years. We continue to be successful in our industry because of our customer service focus and the dedication and work ethic of our highly trained staff. It will be critical to have a good customer service background, good listening skills, the ability to multitask, and a penchant for details.

Requirements:
  • This position will back up the dispatcher/Technician team and will have heavy customer interaction both on the phone and through emails as well as some billing.
  • Looking for high energy upbeat mentality individuals that can continue to elevate the professionalism of our team. 
  • Must be self motivated, and a can do attitude with a solid background in customer service, intercompany skills and have the ability to multitask in a fast paced environment.
  • Bilingual desired.
  • Prefer some experience in dispatch service positions, plumbing, electrical, construction etc.

Job Description Specifics:
  • Full Time - Monday thru Friday with rotating Saturday and the following Monday off.

Customer Service Assistant /Dispatch Job duties:
  • Invoicing to customers - Cross Training.
  • Continuous invoicing of all simple/complex jobs as they are completed within a 2-5-day timeframe continuously.
  • Prior to completion ensure all information necessary to finalize the invoice has all the critical information necessary to ensure immediate payment by the customer, e.g. PO number, description, etc.
  • Manage customer billing systems enter invoicing to systems.
  • Manage customer Database by updating with new customer information/ contact - address.

Back Up and learning:
  • Critical customer service/dispatching assist; managing day to day management of jobs and technicians to meet on time arrival of technicians to customer locations in the most efficient manner. 
  • This includes calling customers to advise of time arrival revisions throughout the day. 
  • Advising technicians of changes to their schedule.
  • Assist Commercial/residential customers with an understanding of our services and scheduling process as necessary.
  • Update internal staff on tech status and changes/upcoming jobs.
  • Check ES E-mail for customer appt. requests/enter scheduling system/manage job requests.
  • Primary responsibility for obtaining all PO Numbers for Jobs as required by Customers.
  • Aide service techs by getting information/calling customers /confirmations.
  • Check Voice mails, return calls main phone line.
  • Update and enter revised information as it become available into company scheduling system/ communicate to other staff.
  • Run Credit cards as necessary.
  • Ensure that jobs are cloned and moved at the end of the day as necessary.
  • Update customer database contact and personnel information as needed to assure accuracy; check weekly for changes.
  • Dispatching and tech monitoring.
  • Manage and track Technician hours on a weekly basis and send a report.
  • Collect various technician related sheets and manage the daily paperwork generated from service team.

Saturday schedule as Required:
  • Dispatch and manage Scheduled jobs making sure that all jobs are completed prior the end of day for each customer; keeping in mind the start time will vary between properties on the weekend. (1-or 2 per month with following Monday off.)

Job Type: Full-time.

Salary: From $17.00 per hour.

Benefits:
  • Dental insurance.
  • Health insurance.
  • Paid time off.
  • Vision insurance.

Experience level:
  • 4 years.
  • 5 years.

Shift:
  • Day shift.

Weekly day range:
  • Monday, Tues, Thurs. (flexible)
  •  2-3 Saturdays Month.

Work setting:
  • In-person.
  • Office.

COVID-19 considerations:
Covid protocol 5 days off for Positive test then a mask for 2 days as a caution.

Ability to commute/relocate:
  • Oviedo, FL 32765: Reliably commute or planning to relocate before starting work (Required)

Education:
  • High school or equivalent. (Required)

Experience:
  • Service industry Communication: 4 years. (Required)
  • Service related industry (hvac, carpet, remediation, etc.: 1 year. (Required)

Work Location: In person.
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