Operation manager

Department : Ground OperationsOur Company PromiseWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.

Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description : Pay & Benefits : Competitive market salary from $99,200.00 per year to $103,300.00 per year* depending on qualifications and experience.

For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.Benefits you'll love :

• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, perpaycheck *


• Potential for annual ProfitSharing contribution toward retirement - whenSouthwest profits, you profit


• Explore more Benefits you'll love : https : / / careers.southwestair.com / benefitsThe People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel.

The Assistant Manager Operations invests in the future of Southwest's People by coordinating all station activities to ensure a safe, efficient, hospitable, and on-time operation with an emphasis on Customer satisfaction.

This role will be a champion of the Operational Team they lead, and they'll work to provide Customer Service to all internal and external Customers.

The Assistant Manager Operations is excited to bring their unique experience and passion for Leadership, where they'll have the opportunity to drive the future Southwest's operation.

Additional details : A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

ResponsibilitiesProvides friendly service to and maintains positive relationships with all internal and external CustomersWorks in a cooperative spirit to ensure the success of our CompanyVerifies that quality work is done in the station and assists in any required areaReviews payroll and verifies that cash and negotiable items are handled properlyProvides special care, attention, and assistance to all SWA Customers as neededAssists in hiring and training of Supervisors and station EmployeesMonitors staffing in all areas and verifies that overtime is used properlyAssures Employee productivityChecks all machinery and equipment and coordinates repairsPerforms special tasks or assignments as delegated by the Station ManagerMust be able to meet any physical ability requirements listed on this descriptionMay perform other job duties as directed by Employee's LeadersKnowledge, Skills and AbilitiesMust be able to work well with others as part of a TeamAbility to type and / or use a computer keyboard with sufficient speed to meet demands of jobMust be aware of hazardous situations and be able to handle emergencies as neededMust work under tight time constraints to accomplish quick turns of aircraftAbility to meet the public and work well under stressful situationsMust be able to effectively communicate verbally by telephone, face to face, and public address systemsMust be able to use radio equipment.

Must be able to communicate information and instructions verbally and / or via radio equipmentMust have extensive knowledge in the areas of Customer Service, Ramp, and OperationsMust demonstrate the ability to lead and motivateEducationRequired : High School Diploma or GEDPreferred : 4 years of collegeExperiencePreferred : Airline Supervisory experienceLicensing / CertificationPreferred : A valid U.

S. driver's licensePhysical AbilitiesAbility to perform physical activities such as lifting (50lbs.) standing, sitting, driving, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling and writingAbility to perform work duties from limited space work station / desk / office area for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the jobOther QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.

S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelinesAbility to work shift work and / or overtime*Pay amount does not guarantee employment for any particular period of time.

401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits Profit-sharing contributions are subject to plan's vesting schedule and are made at the discretion of the CompanySouthwest Airlines is an Equal Opportunity Employer.

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Last updated : 2023-11-01