PART TIME REMOTE Customer Service Representative

SEEKING A PART TIME Customer Service Representative

We are looking for 5 star service-oriented individuals, who are self-starters and eager to make a positive impact on their organization! In joining us as a PART TIME representative, you will work as part of our team of professionals that use analytical and relationship-building skills to process a high level of inbound patient billing inquiries. When responding to inquiries, our Representative's use a professional manner to process knowledge to identify solutions to help resolve patient account inquiries. You will be supported by strong training and leadership, and continuously strives to become a subject matter expert!

Description:

• Answer promptly to inbound calls from patients/insurance companies regarding billing questions.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved issues.
• Gathers and enters patient information into hospital host system.
• Escalate high complexity billing issues for resolution to a lead associate or supervisor.
• Negotiate payments and payment plans with patients.
• Place outbound phone calls to initiate arrangements for patients to pay their medical/hospital bills.
• Utilizes all chat, email and phone-based resources to solve complex issues for patients/callers.

PAY: $18/hr = Non- Bilingual $19/hr = Bilingual applicants

START DATE: April 2023

LOCATION: 100% REMOTE

SCHEDULE: This is a Part Time (PT) position with various schedules. Position is M-F only , and we are looking for candidates with availability between 8am-6pm .

PLACEMENT: Contract to Hire! - Open to candidates looking to build out a career!

Skills:

• Customer service / Customer support
• Call center, Inbound experience
• Healthcare customer service
• Patient care and medical terminology
• Billing and finance experience
• Microsoft office knowledge
• Bilingual a plus, but not required

Interested in hearing/learning more about this position?

Send your updated resume to . We look forward to hearing from you!

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.