Member Engagement Coordinator

Job Description:

The primary role of a Member Engagement Coordinator is to make sure that all members of your organization feel valued, respected, and heard

Join Our Team:

With a commitment to inclusivity, convenience, and contemporary fitness trends, VASA Fitness offers a distinctive and uplifting experience. Our culture centers around tenets of togetherness, passion, authenticity, enjoyment, trust, and dependability. Our members and Team members embody these principles, creating a community that fosters genuine human connections and significant transformations in our members' lives.

Benefits:

We believe that our employees are our most valuable asset. Therefore, we have created a benefits package that reflects that. This package includes healthcare benefits, 401k options, and two gym memberships one for the employee and another to share with someone special. Our goal is to help our employees plan for their future and live a healthy lifestyle.

• Working at least thirty hours per week affords employees several benefits such as Paid Time Off, which will be given according to their hourly rate, and significant Health, Dental, and Vision benefits, in addition to Paid Parental Leave which is also available
• A flexible vacation program is available to salaried employees who work 40 hours a week, as well as being granted paid holidays in addition

Be a part of the VASA Fitness workforce and experience a Team that is passionate, entertaining, and joined together in their shared goals

Purpose:

The responsibility of the Member Engagement Coordinator is to create an unparalleled experience for all our members and visitors every time they visit us. We describe a superb experience as a welcoming reception, resolving equipment malfunctions as quickly as practicable, and completing cleaning tasks effectively. This can be achieved by flawlessly implementing our operational policies.

Deliverables:

• Conveys a truly caring and considerate spirit when interacting with members of the public or organization.
• Receives guests and members friendly by making eye contact, smiling warmly, and speaking kindly.
• The skill to anticipate the necessities of guests and members and take the required steps by furnishing them with precise guidance, accurate information, and support through our sophisticated tools and technology.
• Take some time to explore the many aspects of our membership offerings, from the pricing options and facilities to the supplementary benefits and range of class styles available.
• Leverage consultation feedback from personal trainers to upsell additional training sessions or equipment to members.
• Embrace a mindset of continuous improvement to enhance the guest and member experience, by regularly collecting their feedback, facilitating constructive dialogue with leadership, and collaborating with our Team to implement new ideas and initiatives.
• Maintain VASA's exceptional quality by executing everyday tasks with precision and care, which involves abiding by guest and member check in procedures, completing hourly club walks, restocking merchandise, and conducting revive transactions.