Supervisor Flight Attendants
Department:
InflightOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Supervisor Flight Attendants invest in the future of Southwest’s People in their support and evaluation of Southwest’s Flight Attendants, primarily focused on the Dallas (DAL) Inflight Base. This role will be responsible for evaluating and documenting Flight Attendant job performance, enforcing work rules and Company policy, and ensuring Flight Attendants’ professional standards are met. This role will also serve as the main point of contact for Flight Attendants based from our DAL station, where they'll support and answer questions directly related to the Flight Attendant role. The Supervisor Flight Attendants is excited to bring their unique background to the Inflight Team, where they’ll have the opportunity to drive the future of Southwest.
Additional details:
U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way to
- Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
- Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
- Invest in Leadership and self-growth through participating in continuous learning and development
- Provide Leadership, direction, and mentoring to Inflight base employees
- Coach and counsel Flight Attendants which may include dealing with behavior, performance, and appearance issues
- Maintain a working knowledge of the F/A Manual, Work & Conduct Rules, and Collective Bargaining Agreement
- Attend all required Leadership annual training (i.e., Recurrent Training, Drug and Alcohol training, and any other training set by the Company or Leader)
- Ensure compliance with all work rules and regulations
- Ensure Flight Attendant recognition and awards programs are in place and follow up with anniversaries, external commendation letters, LUV reports, Kicktails, On The Spot, and all other special recognition awards
- Conduct i360/Flight Attendant Boarding Performance assessments (some require late night travel), and visits to liaison with Leaders and Employees in assigned Southwest served cities
- Qualify and maintain all the active requirements of a Southwest Airlines Flight Attendant
- Responsible for the data entry of Flight Attendant personal files
- May perform other job duties as directed by Employee's Leaders
- Knowledge of the principles and processes for providing Customer and personal services which may include conducting Customer needs assessment, meeting quality standards for services, and evaluating Customer Satisfaction
- Knowledge of administrative and clerical procedures and systems such as processing words, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
- Knowledge of the business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
- Ability to apply general rules to specific problems to produce answers that make sense
- Ability to shift back and forth between two or more activities or sources of information
- Required: High School Diploma or GED
Fully functioning, broad knowledge in:
Directly or indirectly leading teams or individuals
Reading and interpreting Collective Bargaining Agreements and enforcing work rules
Airline operations
Preferred: Skilled in Microsoft 365
- Required: Must have or be able to gain and maintain Inflight Crew Qualification (SWA Flight Attendant Certification)
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.**
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.***
Explore more Benefits you’ll love: swa.is/benefits
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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