Assistant Manager Ramp

Department: Ground Operations



Our Company Promise



We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.



Job Description:

All of Southwest s People come together to deliver on our Purpose; Connecting People to what s important in their lives through friendly, reliable, and low-cost air travel. The Assistant Manager Ramp monitors staffing, ensures Safety and compliance procedures are followed, and verifies that quality work is done in the Ramp, Operations, and Air Freight areas. Additionally, this role maintains positive relationships with all Customers and offers special care and assistance to Customers at our Chicago (Midway) Station as needed. The Assistant Manager Ramp is a strong communicator and problem solver who enjoys working as a collaborative Leader in a dynamic, safe environment.



As a Chicago (Midway) Assistant Manager Ramp, you can expect:

A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.



U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.



For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.



Fly for free, as a privilege, on any open seat on all Southwest flights your eligible dependents too.



Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*



Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.* *



Explore more Benefits you ll love: swa.is/benefits



Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.



Model the Southwest Way to:

Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop and engage employees

Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment

Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

Actively coordinate with all departments to maintain the station's on-time performance

Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results

Review and ensure accurate delay coding

Monitor staffing in all areas and verify that overtime is used properly

Maintain a safe working environment and institute programs designated to help reduce accidents and injuries

Monitor and guide ground support performance to ensure requirements are met

Monitor functional work area risks, issues, and scope ensuring the appropriate level of priority, visibility, and escalation

Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment

Advise Management and other departments in understanding the assigned functional work area's purpose, current workload, and methodology for assignment delivery

Assist in reviewing, monitoring, and evaluating monthly equipment damage reports

Coach and develop to establish a diverse talent pipeline

May perform other job duties as directed by Employee s Leaders

Knowledge, Skills, and Abilities

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction

Knowledge of relevant equipment, policies, procedures, and strategies to promote the effective local, state, or national security operations for the protection of people, data, property, and institutions

Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Skilled in understanding the implications of new information for both current and future problem-solving and decision-making

Ability to listen to, understand and communicate ideas presented in writing and/or in speaking with others

Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)

Ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem Education

Required: High School Diploma or GED

Experience

Fully functioning, broad knowledge of Airline Operations

Licensing/Certification

N/A

Physical Abilities

Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

• 401(k) match contributions are subject to the plan s vesting schedule and applicable IRS limits

**ProfitSharing contributions are subject to plan s vesting schedule and are made at the discretion of the Company



Southwest Airlines is an Equal Opportunity Employer.

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