IS&T HelpLine Analyst, Employee Experience & Productivity

Posted: Feb 21, 2023

Do you love understanding every detail of how new technologies work? Join the team that serves as Apple s nerve center, our Information Systems and Technology group. There are countless ways you ll contribute here, whether you re coordinating technology needs for product launches, designing music solutions for retail locations, or ensuring the strength of in-store Wi-Fi connections. From Apple Pay to the Apple website to our data centers around the globe, you ll help design and manage the massive systems that countless employees and customers rely on every day. You ll also build custom tools for employees, empowering them to solve complex problems on their own. Join our team, and together we ll explore all the ways to improve how Apple operates, freeing our employees to do what they do best: craft magical experiences for our customers. Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don t just craft products - they build the kind of wonder that s revolutionized entire industries. It s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The Information Systems & Technology (IS&T) team manages key business and technical infrastructure at Apple - how we take an order online, the experience with technology in our retail stores, how much network capacity we need around the world, the processing of every credit card an iTunes customer uses, and closing the books. IS&T does it all. We are looking for HelpLine Analyst to join our team. The IS&T HelpLine provides technical support to Apple s employees, contractors, and vendors throughout the world, 24 hours a day, 365 days a year. We support Apple s products and services from hardware to software as well as Apple s elite information technology infrastructure from the data and voice networks to each user s Mac or iOS device and everything in between. This is a very fast-paced and highly demanding internal help desk environment. If you have a strong passion to work in a growing environment of innovation while exuding deep collaboration skills, this position is for you. We re committed to helping employees explore their potential.