WW Salesforce Business Analyst & Admin
Apple
Santa Clara, CA
salesforce
business analyst
analyst
admin
salesforce
apple
sales
management
design
cloud
analytics
agile
team
March 22, 2023
Apple
Santa Clara, CA
FULL_TIME
SummaryPosted: Weekly Hours: 40 Role Number:200389635Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you a strategic thinker who excels at tactical execution? Do you love to solve problems and have an uncanny knack for analytics? As part of our World Wide Sales Business Process Re-engineering (BPR) group, you and your team will be responsible for implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays. As a WW Salesforce Business Analyst & Admin, you will deliver key initiatives that support a broad, cohesive sales solution strategy.Key Qualifications
- Strong knowledge of Consumer and Retail sales; Experience in sales operations, partner management, and enablement preferred
- Proven experience as a business analyst and admin role leading enterprise-scale CRM and PRM projects
- Deep expertise in Salesforce Platform functionality and best practices; Experience with the Salesforce AppExchange and a deep understanding of both this ecosystem as well as native Salesforce capabilities
- Proven experience in implementation, including the ability to determine configuration, customization, and/or integrations with external systems
- Hands-on experience with the configuration of platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages, etc.
- Excellent organization skills, with a natural inclination for both strategic and tactical planning, and the ability to turn strategy into tangible results.
- Solid understanding of Agile / Scrum delivery models
- Prior experience in SDLC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.
- Working knowledge of process documentation and project management software
- Experience working with large-scale, complex datasets and using Salesforce data tools; Ability to design and implement dashboards in Einstein Analytics and Tableau CRM required
- Strong communication and presentation skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners.
- Experience collaborating on global projects with a geographically dispersed team in a highly-matrixed, fast-paced environment.
- - Salesforce Administrator Certification (required)
- - Agile SCRUM Master Certification (preferred)
- - Salesforce Sales Cloud Consultant Certification (preferred)
- - Salesforce Marketing Cloud Consultant (preferred)
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $128,000 and $196,000, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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