Customer Support Dispatcher

Job Description

S, SEATTLE, Washington United States

This position is responsible for monitoring alarm systems and communicating with

customers and responders regarding occurrences from security and fire safety

systems, Basic troubleshooting and coordinating with internal departments and

customers to ensure systems are functioning. Essential Functions and Duties

Monitor alarms using the company's computerized, automated alarm monitoring

hardware and software. Interpret signals received from alarm panels located

on customer premises. Notify customers or their designates of signals/alarms

received. Dispatch the appropriate police and/or fire department as needed in

response to the alarm and the customer. Record information related to alarms,

calls, and phone calls. Report irregular phone calls and/or signals to

management for further action. Determine customer service needs and route

calls accordingly. Answer incoming phone calls to our call center. Read and

accurately relay customer information (names, addresses, phone numbers, alarm

information, notes) to customers, technicians, and emergency dispatch services

Read and follow step by step instructions on alarms accurately Navigate

network files to reference written instructions on how to perform non-urgent

tasks and procedures Quickly and accurately record information and

instructions given by customers, technicians, and emergency dispatch services

(type notes into our software) Keep track of assigned tasks and switch

between urgent and routine tasks based on call and alarm volume Actively participate

in training by reviewing documents and practicing tasks after initial training

and telling trainers when further explanation or guided practice is needed

Employee Value Proposition

(EVP)

Great office environment and

office amenities!

Team feedback and progressive

training.

Starting

pay at $20

PAY

increase potential After conversion and if promoted, Can move up within company

to a dispatch supervisor role and generous pay structure.

Dispatcher

II $21.00 $22.00 $23.00 $0.50 $0.75 Dispatcher III $23.00 $24.00 $25.00

Work Environment

Professional office, business casual

Contract to hire with FULL BENEFITS

(Health, Vision, Dental and 401K)

Schedule options-

4-6 weeks Training Schedule:

Tuesday - Saturday 10:00 AM -6:00 PM

Daily Schedules

Evening:

Sunday - Thursday 2:00 PM - 10:00 PM (Friday and Saturday off)

BG and Drug

test required (includes THC)

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.